Terms of service

OVERVIEW

Welcome to Mutts & Moggies Co. The terms "we", "us" and "our" refer to Mutts & Moggies Co. Mutts & Moggies Co. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience. Mutts & Moggies Co. is powered by Shopify, which enables us to provide these services to you.

Please read these Terms of Service carefully, as they include important information about your legal rights.

By visiting, interacting with or using our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use or access our store.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you have the consent of a parent or guardian to use our store.

To use our store, including browsing, purchasing or accessing any features, you may be asked to provide certain information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account and for all activity on your account. You may not transfer, sell or assign your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our store. However, colours or product appearance may differ slightly from how they appear on your screen depending on your device settings and display.

We do not warrant that the appearance or quality of any product will meet your expectations or be identical to what is depicted in our store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Your order is not accepted until we confirm acceptance and payment has been received. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, change or cancel an order, we will contact you using the details provided at the time of purchase.

Your purchases are subject to our Refund and Returns Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

All prices are listed in Australian dollars unless stated otherwise. Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as confirmed in your order confirmation email.

Unless otherwise stated, posted prices do not include shipping charges.

You agree to provide current, complete and accurate payment and account information for all purchases. You agree to promptly update your details so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. Standard delivery within Australia is estimated at 7 to 14 business days from the date of dispatch. In rare cases where orders are delayed due to courier issues or events outside our control, delivery may take up to 21 business days.

We are not responsible for delays caused by shipping carriers, customs processing, public holidays, weather events or other circumstances outside our control.

It is your responsibility to provide a correct and complete shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply.

If your order does not arrive within the estimated timeframe please contact us at support@muttsandmoggies.com.au and we will work with you to find a solution.

More information is available in our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund and Returns Policy.

Nothing in these Terms of Service limits your rights under Australian Consumer Law. Under Australian Consumer Law, customers may be entitled to a repair, replacement or refund if a product does not meet consumer guarantees, including when a product is faulty, not as described or not fit for purpose.

SECTION 7 - AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the situation.

Nothing in these Terms is intended to remove, restrict or modify any rights you have under Australian Consumer Law.

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, branding, product content and page design, is owned by Mutts & Moggies Co. or used with permission and is protected by Australian and international copyright and intellectual property laws.

You may use our store for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store or transmit any material from our store without our prior written consent.

The name Mutts & Moggies Co., our logo, branding and slogans must not be used without our prior written permission. Shopify's name, logo and trademarks are the property of Shopify.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Mutts & Moggies Co. is powered by Shopify, which enables us to operate our online store. However, any sales and purchases made in our store are directly between you and Mutts & Moggies Co.

By using our store, you acknowledge that Shopify is not responsible for any aspect of the sale, including products, customer service, shipping, returns or refunds. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with Mutts & Moggies Co.

SECTION 10 - PRIVACY

All personal information we collect through our store is subject to our Privacy Policy. By using our store or placing an order, you acknowledge that your personal information may be collected and used to process orders, provide customer support and operate our services.

Because our store is hosted by Shopify, Shopify also collects and processes certain information about your use of our store in order to provide and improve the platform.

SECTION 11 - FEEDBACK

If you submit feedback, reviews, photos, comments or suggestions to us, you grant us a licence to use, reproduce, modify, publish and distribute that content for any purpose, including promoting our store and products.

You represent that you own or have the rights to any content you submit and that it complies with these Terms. We may remove any content we determine to be unlawful, offensive, misleading or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our store that contains errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any errors and update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use our store for lawful purposes only. You must not use our store for any unlawful or malicious purpose, to violate any laws or regulations, to infringe our intellectual property rights or the rights of others, to transmit false or misleading information, to send spam or unsolicited communications, to upload viruses or malicious code, to collect personal information of others without consent, or to interfere with the security or operation of our store.

We reserve the right to suspend or terminate your access to our store at any time if we determine these Terms have been breached.

SECTION 14 - DISCLAIMER OF WARRANTIES

To the extent permitted by law, our website and services are provided on an as available basis. We do not guarantee that our store will be uninterrupted, timely, secure or error-free.

Nothing in this section removes, restricts or modifies any consumer guarantee, warranty or other right or remedy you have under Australian Consumer Law that cannot be excluded by law.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, Mutts & Moggies Co. is not liable for any indirect, incidental, special or consequential loss arising from your use of our store, products or services.

This does not exclude any rights or remedies that cannot be excluded under Australian Consumer Law.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Mutts & Moggies Co., Shopify and our affiliates, partners, officers, employees and agents from any losses, damages, liabilities or claims arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or your use of our store.

SECTION 17 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be severed from these Terms. The remaining provisions will continue to apply in full.

SECTION 18 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Refund and Returns Policy and Shipping Policy, constitute the entire agreement between you and Mutts & Moggies Co. regarding your use of our store.

SECTION 19 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations without notice to you.

SECTION 20 - GOVERNING LAW

These Terms of Service are governed by the laws of Western Australia and the Commonwealth of Australia. You agree that any dispute will be handled in accordance with applicable Australian laws and in the courts of Western Australia.

SECTION 21 - CHANGES TO TERMS OF SERVICE

We may update or change these Terms of Service from time to time. The most current version will always be available on this page. Your continued use of our store after changes are posted means you accept the updated terms.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at support@muttsandmoggies.com.au.

Mutts & Moggies Co. support@muttsandmoggies.com.au Perth, Western Australia, Australia